Refund, Exchange
& Return Policy

Return, Exchange and Refund

Please be aware before placing your order with us. 

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What is a blind box?

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"Blind box" means that customers cannot identify which exact product of the series that they purchase before opening it. A regular edition will be replaced if the secret edition appears in the whole set.

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We cannot guarantee you will get the secret edition : The number of products in each series varies, and obtaining the secret edition is completely random.

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We also cannot guarantee you will receive a specific product : The products you receive are random, and we cannot determine in advance which one you will get.

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Customers must carefully choose which product or series of blind boxes they wish to purchase.We do not offer any refunds or replacements for changes of mind regarding your purchase.

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Defective Item/ Product Quality Issue: 

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If you find any issues with the product you received, please contact our sales agent at the cart promptly for assistance.

You are required to provide sufficient photos and videos as evidence to illustrate the problem with your product.

Additionally, please keep the product packaging, the package box, and the package bag. We need valid information from these three types of packaging to handle after-sales issues.

Please remember that the absence of this information may prevent us from providing after-sales service.